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Please Read This Warranty Policy Carefully Before Accessing or Using the DiRenovasi Services and Platform
1 January 2024
1. Eligibility All registered DiRenovasi customers who purchase goods and/or services through www.direnovasi.com for interior design projects, referred to as "Clients," are entitled to warranty benefits. 2. Warranty Scope Clients may only claim warranties for the services and items listed in the Bill of Quantity (BOQ) of their DiRenovasi interior project. 3. Service & Product Providers All services and items in a DiRenovasi project are provided by partners. 4. Shared Responsibility Both DiRenovasi and its partners share responsibility for addressing warranty claims on DiRenovasi projects. 5. Warranty Documentation • Clients will receive two warranty cards upon signing the Handover Document (BAST): 1. Maintenance Warranty Card 2. Hardware Warranty Card • These cards must be retained for future claims. 6. Coverage Details For complete details on the Maintenance Warranty and Hardware Warranty scope, refer to Appendix Table 1 at the end of this document. 7. Submitting Claims • Clients must file claims via email hello@direnovasi.com. • Required documents include: a. Project Number/BAST Document b. Video of the faulty or malfunctioning item c. Close-up photos of the affected area d. Overall photos of the problematic item 8. Physical Inspection • DiRenovasi may conduct on-site inspections if necessary. • Inspections will be scheduled within two (2) business days of receiving the claim report and coordinated with the client. 9. Exclusions • Direct Purchase/Loose Items are not covered under the Maintenance or Hardware Warranty. 10. Partner Accountability The specifications of directly purchased items are solely the responsibility of the partner, and DiRenovasi cannot modify or intervene in the partner's warranty terms. 11. Out-of-Scope Issues If an issue falls outside the warranty scope, DiRenovasi reserves the right to charge repair or replacement costs upon client approval. 12. Cancellation Policy Scheduled inspections or repairs cannot be canceled on the agreed day except due to force majeure. 13. Invalid Claims Claims will not be processed if damages are caused by: • Negligence, accidents, or improper use by the client • Electrical short circuits, natural disasters, extreme weather, or external incidents • Criminal acts, wars, or similar activities • Misuse outside of the guidelines provided in the Instruction Manual 14. Repeat Claims Clients may file multiple claims within the warranty period, provided all terms are met. 15. Response Time DiRenovasi will provide feedback on submitted claims within one (1) business day (24 hours). 16. Warranty Abuse DiRenovasi reserves the right to reject claims that fail to meet the stated conditions or are suspected of abuse.
1. Eligibility
All registered DiRenovasi customers who purchase goods and/or services through www.direnovasi.com for interior design projects, referred to as "Clients," are entitled to warranty benefits.
2. Warranty Scope
Clients may only claim warranties for the services and items listed in the Bill of Quantity (BOQ) of their DiRenovasi interior project.
3. Service & Product Providers
All services and items in a DiRenovasi project are provided by partners.
4. Shared Responsibility
Both DiRenovasi and its partners share responsibility for addressing warranty claims on DiRenovasi projects.
5. Warranty Documentation
• Clients will receive two warranty cards upon signing the Handover Document (BAST):
1. Maintenance Warranty Card
2. Hardware Warranty Card
• These cards must be retained for future claims.
6. Coverage Details
For complete details on the Maintenance Warranty and Hardware Warranty scope, refer to Appendix Table 1 at the end of this document.
7. Submitting Claims
• Clients must file claims via email hello@direnovasi.com.
• Required documents include:
a. Project Number/BAST Document
b. Video of the faulty or malfunctioning item
c. Close-up photos of the affected area
d. Overall photos of the problematic item
8. Physical Inspection
• DiRenovasi may conduct on-site inspections if necessary.
• Inspections will be scheduled within two (2) business days of receiving the claim report and coordinated with the client.
9. Exclusions
• Direct Purchase/Loose Items are not covered under the Maintenance or Hardware Warranty.
10. Partner Accountability
The specifications of directly purchased items are solely the responsibility of the partner, and DiRenovasi cannot modify or intervene in the partner's warranty terms.
11. Out-of-Scope Issues
If an issue falls outside the warranty scope, DiRenovasi reserves the right to charge repair or replacement costs upon client approval.
12. Cancellation Policy
Scheduled inspections or repairs cannot be canceled on the agreed day except due to force majeure.
13. Invalid Claims
Claims will not be processed if damages are caused by:
• Negligence, accidents, or improper use by the client
• Electrical short circuits, natural disasters, extreme weather, or external incidents
• Criminal acts, wars, or similar activities
• Misuse outside of the guidelines provided in the Instruction Manual
14. Repeat Claims
Clients may file multiple claims within the warranty period, provided all terms are met.
15. Response Time
DiRenovasi will provide feedback on submitted claims within one (1) business day (24 hours).
16. Warranty Abuse
DiRenovasi reserves the right to reject claims that fail to meet the stated conditions or are suspected of abuse.